Thank you for shopping with Authentic Makeup Store BD. We want you to be happy with your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds work for products purchased from our online store in Bangladesh.

1. Eligibility for Returns & Refunds

You may request a return or refund only if:

  • The product is defective, damaged, or incorrect at the time of delivery.

  • You received a different item from what you ordered.

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order.

  • You must provide photo proof of the issue (defect, damage, incorrect item).

  • The product must be returned in its original packaging, with labels, accessories, and any free gifts included.

  • The product must be unused and unopened, unless it is being returned due to damage or defect.

2. Return Process

To start a return:

  1. Contact our support team via email or hotline:

    • Hotline: +8801315164191

    • Email: (enter your customer support email)

  2. Provide your order number, name, reason for return, and supporting photos.

  3. Our team will review and confirm your return within 24–48 hours.

  4. If approved, you will be instructed how to send the product back.

Please do not send the product back without prior approval from our team.

3. Exchange Option

If you want an exchange for the same product (e.g., you received the wrong color/variant), we will process the exchange once the returned item is verified.

Exchanges are subject to product availability.

4. Refunds

Once we receive and inspect the returned product:

  • If approved, we will issue a refund to your original payment method.

  • Refunds are typically processed within 7–14 working days after verification.

  • Shipping fees (if any) are non-refundable unless the return is due to our error (e.g., wrong/damaged item).

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Makeup products such as lipsticks, eyeliners, mascaras, powders, etc.

  • Skincare products that have been opened or used.

6. Late Returns

Returns requested after the 48-hour window will not be accepted, except in rare cases where documented issues can be validated.

7. Cancellation Policy

  • Orders can be cancelled before shipment.

  • Once the order is shipped, cancellation is not possible without initiating a return after delivery.

8. How Refunds Are Issued

Refunds will be issued in the method you used for payment, such as:

  • Bank transfer

  • Mobile financial service

  • Store credit (if applicable)

Please allow up to 14 working days for the refund to appear on your account.

9. Contact Us

If you have questions about our Refund & Return Policy, please reach out:

  • Hotline: +8801315164191

  • Email: (enter your support email)

We aim to make returns and refunds as smooth and fair as possible for all our customers in Bangladesh.